1. What types of furniture do you offer?
We offer a wide range of custom-made furniture, including sofas, beds, tables, wardrobes, TV units, chairs, and more. Each piece is tailor-made to your specifications, ensuring you get exactly what you need for your home or office.
2. How do I place an order for custom furniture?
Placing an order is easy! Simply browse through our collections, choose your desired piece, and select the customization options (size, material, color, finish, etc.). Once you’re satisfied, add the item to your cart and proceed to checkout. If you need assistance, our customer service team is available to guide you through the process.
3. Can I customize the design of the furniture?
Absolutely! All of our furniture is made to order, so you can personalize the design to match your style. Whether it’s the dimensions, fabric, color, or finish, we work with you to create the perfect piece.
4. How long will it take to receive my custom-made furniture?
The production time for custom furniture typically ranges from 4 to 8 weeks, depending on the complexity and materials involved. Once your order is complete, we’ll provide an estimated delivery time, and you can track the progress of your order through your account.
5. How much does shipping cost?
Shipping costs vary depending on the size, weight, and delivery location of your order. During checkout, you’ll be able to see the exact shipping cost for your order before confirming your purchase.
6. Can I see a sample of materials or finishes before ordering?
Yes! We offer material swatches and finish samples to help you choose the right textures and colors for your furniture. Simply contact us to request samples, and we’ll send them to your address.
7. Do you offer assembly or installation services?
Yes, we offer professional assembly and installation services for all custom-made furniture. You can opt for this service during checkout or contact us after your purchase to arrange a convenient time for installation.
8. Can I cancel or modify my order after it’s placed?
Once a custom order is placed, it enters the production process, and modifications or cancellations become difficult. However, if you need to make changes, please reach out to us as soon as possible, and we will do our best to accommodate your request.
9. What if my custom furniture arrives damaged or defective?
We take great care in packing and delivering your furniture. If your item arrives damaged or defective, please contact us immediately. We will assess the issue and arrange for a replacement or repair, depending on the situation.
10. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. We also offer financing options for select purchases, which you can inquire about at checkout.
11. Do you offer warranties on your custom furniture?
Yes, we provide a warranty on all of our custom-made furniture. The warranty covers any manufacturing defects, and the duration varies depending on the type of furniture. Please refer to our warranty policy or contact customer support for more details.
12. Can I get a refund for a custom order?
As each item is made specifically for you, we do not offer refunds on custom orders unless there is a defect or issue with the craftsmanship. If you are dissatisfied with your purchase, please contact us within 14 days, and we will work with you to resolve any issues.
13. Do you offer bulk orders for businesses or offices?
Yes, we offer bulk order discounts for businesses, offices, or commercial spaces. Please reach out to our customer service team for more information on pricing, customization options, and lead times.
14. How do I take care of my custom furniture?
To keep your custom furniture in top condition, we provide care instructions specific to the materials and finishes used. For general maintenance, we recommend keeping your furniture clean and avoiding exposure to extreme heat or moisture.
15. Can I track the status of my order?
Yes, you can easily track the progress of your order by logging into your account on our website. You’ll receive updates on the production process, as well as a tracking number once your item is shipped.